Moment
Crisis communication video and audio
Fast, calm messages when something has gone wrong: what happened, what is being done and what people should do.
Crisis communication video and audio: the first week.
In a crisis, silence fills with rumour. A prepared process and a clear voice get the right message out quickly, in every language and on every channel.
We help you plan the fast path before you need it.
Typical uses
- An immediate statement from the CEO
- Operational instructions for staff
- Regular updates while a situation continues
- A message after the situation ends
What changes how it should land.
- ReadinessTemplates, approvers and a call tree agreed in advance.
- SpeedA fast path for approvals and release.
- FactsOnly confirmed information.
- CareEmpathy first, then action.
How it works
From your brief to delivered files.
You send the brief
Audience, message and the source material you already have. We ask only what the piece needs.
We direct and produce
Script, voice or on-screen talent, edit and versions, checked against your brief before anything reaches you.
You receive the files
Delivered privately in the formats your channels need, with captions and every language version agreed.
What you can hold us to
Checked before it reaches your teams.
Standards we apply to every piece, and the commitments we make before you send anything.
- Know how it’s made
We tell you whether each piece uses an AI voice or a human one.
- Reviewed before delivery
Nothing reaches your teams until you approve it.
- Confidential from the start
We agree confidentiality, access to materials and private delivery with you before we start.
Delivery standards
- Consistent loudness
- −16 LUFS for podcast platforms, true peak ≤ −1 dBTP, so episodes don’t jump in volume.
- A master you can reuse
- WAV 48 kHz / 24-bit for future edits and versions.
- Captions for recorded media
- Following WCAG 2.2, criterion 1.2.2, for people watching without sound.
- Checked before delivery
- Technical, listening and script checks on every piece.
Questions
Before you get in touch.
Can you work 24 hours?
We agree a standby arrangement in advance. Without one, we cannot promise immediate response.
Who speaks?
The most senior appropriate person, prepared in advance if possible.
What do you not do?
Public relations or legal advice. We support internal communication.
Keep reading
Related
- ServiceChange communication videoVideo and audio that explain a change, why it is happening and what happens next, in the leader's voice.
- ServiceExecutive communications videoVideo and audio for the senior leaders who speak to the whole company, written and directed with their communications lead.
- TeamVideo and audio for IT and security teamsClear explanations for IT and security: new tools, access changes and how to spot and report threats, in words staff understand.
- ServiceVoice messages for employeesShort spoken messages from leaders, managers or HR, for the moments when a call is too much and an email is too cold.
What’s your next message?
Tell us who it’s for, what you need to communicate and when you need it. We’ll come back with the approach and the scope.
Start a project