Service
Customer service training video
Training video that shows good service in real situations: the greeting, the hard call and the recovery.
- Scenes
- Teaching points
- Practice prompts
Customer service training video: when it fits.
Service skills are learned by watching them done well and badly. Short scenes with a clear teaching point work better than a list of rules.
We write and direct scenarios from your own situations, with your tone and policies.
Typical uses
- New agent onboarding
- De-escalation in a difficult conversation
- Handling a complaint and ending well
- Product questions customers keep asking
What shapes the result.
- ScenariosBased on real cases, adapted so no one is identifiable.
- ToneMatches your brand's voice, not a generic script.
- Teaching pointsEach scene ends with what to notice and what to try.
- LanguagesVersions for service teams in other countries.
What we make
What we make.
Scenes
Short realistic situations.
Teaching points
What to notice and what to try.
Practice prompts
Questions for coaching conversations.
What you can hold us to
Checked before it reaches your teams.
Standards we apply to every piece, and the commitments we make before you send anything.
- Know how it’s made
We tell you whether each piece uses an AI voice or a human one.
- Reviewed before delivery
Nothing reaches your teams until you approve it.
- Confidential from the start
We agree confidentiality, access to materials and private delivery with you before we start.
Delivery standards
- Consistent loudness
- −16 LUFS for podcast platforms, true peak ≤ −1 dBTP, so episodes don’t jump in volume.
- A master you can reuse
- WAV 48 kHz / 24-bit for future edits and versions.
- Captions for recorded media
- Following WCAG 2.2, criterion 1.2.2, for people watching without sound.
- Checked before delivery
- Technical, listening and script checks on every piece.
Questions
Before you get in touch.
Do you use actors?
We can use actors, your own staff or voice-over, depending on the scenario.
Can it include our policies?
Yes. You supply them and we show them in practice.
How long are scenes?
Short, usually one to three minutes, with a teaching point at the end.
Keep reading
Related
- IndustryCall centre and BPO internal communicationsTraining and updates for contact centres: new agents, shift teams and many accounts, often in several languages.
- ServiceEmployee training videoSafety, compliance and how-to pieces that people can play on the job, as video or audio, with captions, transcripts and every language version.
- ServiceLeadership training videoShort videos that teach leadership habits, such as giving feedback or running a meeting, with examples from realistic situations.
- ServiceSales enablement videoShort videos that give salespeople what to say, show and avoid in front of customers, built for the minutes before a call.
What’s your next message?
Tell us who it’s for, what you need to communicate and when you need it. We’ll come back with the approach and the scope.
Start a project